Question 1

What types of support does At Nellys provide?

Accepted Answer

We provide a wide range of homecare services including personal care (washing, dressing, grooming), companionship, daily living support, meal preparation, medication reminders, mobility support, respite care for family carers, and fully tailored care plans. All care is delivered in the comfort of your own home.

Question 2

Do you provide care for people with dementia or complex needs?

Accepted Answer

Yes. We have experience supporting people with a range of conditions including dementia, Parkinson's disease, stroke recovery, and other complex needs. We work closely with families and healthcare professionals to ensure care is appropriate, safe and person-centred.

Question 3

Can you provide live-in care or overnight support?

Accepted Answer

Please contact our team to discuss your specific requirements. We will do our best to find a solution that meets your needs, and can advise on the most appropriate type of support for your situation.

Question 4

Do you provide care at weekends and on bank holidays?

Accepted Answer

Yes. We provide care seven days a week, including weekends and bank holidays. We understand that care needs do not follow a Monday-to-Friday schedule, and we are here whenever you need us.

Question 5

How do I get started with At Nellys?

Accepted Answer

Getting started is simple. Just get in touch with our team by phone or through our contact form. We will arrange a friendly, no-obligation conversation to understand your needs, answer your questions and explain how we can help. There is no pressure and no commitment required at this stage.

Question 6

How quickly can care be arranged?

Accepted Answer

We aim to respond to all enquiries promptly and can often arrange care at relatively short notice. The timeline will depend on your specific requirements and the availability of suitable caregivers. Please contact us to discuss your situation and we will do everything we can to help.

Question 7

Can I arrange care for a family member who lives in a different area?

Accepted Answer

Absolutely. We regularly support families who are arranging care for a loved one from a distance. We will keep you informed and involved throughout the process, and ensure you feel reassured and confident in the care being provided.

Question 8

What areas do you cover?

Accepted Answer

Please contact our team to confirm whether we cover your area. We are happy to discuss your location and do our best to accommodate your needs.

Question 9

Will I always have the same caregiver?

Accepted Answer

We work hard to provide consistency and will always aim to assign a small, regular team of caregivers wherever possible. We know how important it is to build a trusting relationship with the person providing your care, and we take this seriously.

Question 10

What if I am not happy with my caregiver?

Accepted Answer

Your comfort and wellbeing are our absolute priority. If for any reason you are not happy with your caregiver, please let us know and we will address the situation promptly. We will always listen to your concerns and work to find a solution that is right for you.

Question 11

Can my care plan be changed if my needs change?

Accepted Answer

Yes, absolutely. Your care plan is a living document and can be updated at any time to reflect changes in your needs, preferences or circumstances. We carry out regular reviews and encourage open communication so that your care always remains right for you.

Question 12

Can family members be involved in the care planning process?

Accepted Answer

Yes, and we actively encourage it. Family members are welcome to be involved in the initial assessment, care planning and ongoing reviews. We believe that care works best when everyone who matters to the person being supported is part of the conversation.

Question 13

How much does homecare cost?

Accepted Answer

The cost of care depends on the type and level of support required. We will provide a clear, transparent breakdown of costs during our initial conversation — there are no hidden fees or surprises. Please contact us for more information.

Question 14

Are there funding options available to help with the cost of care?

Accepted Answer

There may be funding options available depending on your circumstances, including support through the HSE (Health Service Executive) or other schemes. We can advise you on what may be available and help you explore your options. Please contact our team to discuss.

Question 15

Are your caregivers trained and vetted?

Accepted Answer

Yes. All of our caregivers are carefully recruited, fully vetted (including Garda vetting) and receive comprehensive training before they begin working with clients. We maintain high standards of care and invest in the ongoing development of our team.

Question 16

Is At Nellys regulated?

Accepted Answer

We are committed to operating to the highest standards of care and compliance. Please contact us if you have specific questions about our regulatory status or quality assurance processes.

Question 17

What happens if my regular caregiver is unavailable?

Accepted Answer

We have a team of caregivers and robust contingency arrangements in place to ensure continuity of care. If your regular caregiver is unavailable, we will always ensure a suitable, familiar replacement is arranged and that you are informed in advance wherever possible.

Question 18

How do I contact At Nellys?

Accepted Answer

You can reach us through our Contact page, by phone, or by email. We aim to respond to all enquiries as quickly as possible. Our team is friendly, approachable and always happy to answer your questions — however big or small.

Question 19

Is there any obligation if I make an enquiry?

Accepted Answer

None whatsoever. We understand that exploring care options is a significant step, and we never apply pressure. An initial conversation is simply an opportunity for us to understand your situation and for you to find out more about us — with no commitment required.

Question 20

What if I have a question that is not answered here?

Accepted Answer

Please do not hesitate to get in touch. Our team is always happy to answer any questions you have, however specific or unusual. There is no such thing as a question that is too small when it comes to the care of someone you love.

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